PhoneDown Support Center

Get help with focus timer, social detox features, screen time management, and app restrictions. We're here to help you succeed in your digital wellness journey.

Common Issues & Solutions

App restrictions not working properly

If app restrictions aren't blocking apps as expected:

  • • Ensure Screen Time permissions are granted in Settings
  • • Check that the apps are properly selected in the restriction list
  • • Restart the focus session if changes were made
  • • Verify that the focus timer is active

Focus timer stops unexpectedly

If your focus sessions end prematurely:

  • • Check if Low Power Mode is enabled (can affect background activity)
  • • Ensure PhoneDown has background app refresh enabled
  • • Keep the app open or in recent apps during focus sessions
  • • Check for iOS updates that might affect functionality

Website blocking not effective

If websites aren't being blocked during focus time:

  • • Verify that Safari restrictions are enabled in Screen Time
  • • Check that the websites are added to the block list
  • • Ensure you're using Safari (restrictions may not apply to other browsers)
  • • Try adding both www and non-www versions of websites

Statistics not showing correctly

If your focus statistics seem incorrect:

  • • Statistics update after each completed focus session
  • • Partial sessions (manually stopped) may not count toward totals
  • • Check the date range filter in the statistics view
  • • Data is stored locally and won't sync across devices

System Requirements

Device Requirements

  • • iPhone running iOS 16.0 or later
  • • iPad running iPadOS 16.0 or later
  • • At least 50MB of available storage

Required Permissions

  • • Screen Time (for app restrictions)
  • • Notifications (for focus reminders)
  • • Background App Refresh (recommended)

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